Unified Experience according to ESCAUX is beyond Unified Communications for all parties concerned, users, administrators or partners. The evolution from a legacy PBX to a Unified Experience is happening right now. The numerous ways of communication channels such as voice, voicemail, e-mail, instant messaging, chat and all kinds of hardware products result in a chaos and inefficiency of over 75%. The Unified Experience of ESCAUX brings together al those channels across all hardware, software and platforms or operating systems. Its platform is built on flexible, distributed and open architecture, without any risk of supplier lock-in. The Service Creation Toolkit allows customers to tailor, in an extreme flexible way, their own UCS environment. Continuous extensions and updates are a firm guarantee for the added value of the investments, synchronized with the business processes and growth of the company. This toolkit is continuously fed with new components emerging from the ESCAUX software factory.